Privacy Policy
Your privacy matters to us at Nook Ridge Quartz
Information We Collect
If you reach out to us for corporate floral arrangements or gift services, we gather information you supply willingly. This may include your full name, company name, email, phone number, delivery addresses, and particular specifications for your floral orders. We also collect payment details at checkout, which are securely handled via our payment partners.
For our corporate clients, we might gather extra business data like company registration numbers, preferred delivery timelines, and budget preferences to tailor our services to your corporate needs.
Our site automatically gathers certain technical details when you browse. This includes your IP address, browser type, device specifics, and your navigation through the site. We use this information to enhance site performance and to learn how clients discover our offerings.
How We Use Your Information
We mainly use your personal data to complete flower orders and deliver outstanding customer service. This involves processing orders, coordinating deliveries, crafting custom arrangements to your specifications, and updating you about your service needs.
We also use information to enhance our services and the user experience on our site. This helps us recognize which corporate floral offerings are most useful to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
We value your privacy and do not sell your personal data to third parties. We only share information as needed to deliver our services or when required by law.
We may share essential information with trusted partners who assist in running our operations. This includes delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may disclose information as required by law, a court order, or a government request. We may also share it to protect our rights, assets, or safety, or the safety of our clients and staff.
Data Security Measures
We take the security of your personal data seriously and implement appropriate technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is stored using secure systems with access controls and regular security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously update our security practices to protect against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies enable us to remember your preferences and assess site performance.
You can adjust cookie settings in your browser. Note that turning off certain cookies might affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
"Our site may include links to third-party sites or services. This privacy policy covers only Nook Ridge Quartz and our site. We are not responsible for the privacy practices of external sites."
We encourage you to review the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When major changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Nook Ridge Quartz Privacy Team
Covent Garden Floral Studio, London
London, United Kingdom WC2E 9QE
Email: [email protected]
Phone: +44 20 7946 0110
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as many details as possible about your request. We strive to respond to all privacy requests within five to seven business days.